INTRODUCTION

Kampion Education Solution LLP, including our subsidiary (ies) and/or affiliate(s), (hereinafter referred to as “we/ our/ us/ Company”) is committed to protecting the privacy of its customers and users (hereinafter referred to as “User/ Customer/ User/ you/ your”) and ensures complete confidentiality and security of personal information that resides with us.

This Privacy Policy (hereinafter referred to as “Policy”) describes how we and/or our subsidiary (ies) and/or affiliate(s) protect your personal information provided to us on our website i.e. www.abroadstudies.co.in (hereinafter referred to as “Website”) and how we use that information in connection with the service offered through the Website and must be read in conjunction with our Terms of Use.

We wish to assure you that the Company is strongly committed to protect the privacy of its users and has taken all necessary and reasonable measures in line with the best industry practice to protect the confidentiality of your personal information and its transmission through our website.

You understand and acknowledge that this policy is effective from the date and time a user registers with the site (“Effective Date”) and accept the terms and conditions laid out on the site.

We may alter this Privacy Policy as needed for certain products and services and to abide by local laws or regulations around the world, such as by providing supplemental information in certain countries.

WHAT SERVICES WE WILL BE OFFERING

To providing in-person / virtual/ telephonic consultancy services in the areas applying in universities, colleges & institutions for education, fee payment for education & to provide assistance on essential services abroad and in India i.e. Accommodation, study loan, Insurance, SIM connection, money transfer, bank account services and VISA for Study Abroad/Residence, PR and intermediaries and to coordinate with High Commissions/Offices for VISA Approvals, on behalf of applicants, preparing files / documents relating to any kind of Immigration services and other relevant activities on behalf of applicants. Also carry on the business of providing coaching/training for International Languages including IELTS, TOEFL, GRE, GMAT, SAT, PTE, Interviews Prep. Carry on the liaison work between the Students/Applicants and the Universities, colleges & Institutions Abroad. To provide assistance on essential services abroad and India i.e. Accommodation, study loan, Insurance, SIM connection, money transfer, bank account.

If you enquire about studying in abroad opportunities directly with an our counsellor, we assist you with your application to study, we may also request additional information such as education qualifications, employment history, occupation, areas of interest and professional memberships, copies of documents as proof of identity – e.g. copies of passport, proof of citizenship or photographs, marital status and how you will fund your studies. We may also request sensitive information about you such as racial or ethnic origin (from information on your country of origin), and/or your health or medical information (e.g. from a medical examination required for your visa application.

COLLECTING YOUR PERSONAL INFORMATION ALLOWS US TO

• assist you to pursue the opportunity to undertake studies in an education institution outside your home country;
• provide you with relevant information on your study options;
• Present you as a candidate to your preferred institutions across all education sectors, which are seeking to recruit international students who want to study
• match you to course vacancies at your preferred institution and communicate offers in principle;
• assist you to further your career after completing your studies at an overseas education institution;
• provide opportunities to participate in projects/programs as consultants;
• provide opportunities to provide feedback and testimonials on your experience
• inform and provide students, institutions and other clients of developments in the services we provide (including events and opportunities to participate in projects/programs);
• conduct research for statistical, analytical and training purposes;
• manage our internal business operations and events; and
• respond to your questions.

STUDENT SERVICES

We offer services from third parties to help support you in your studies overseas and we call these Student services. These services include Overseas Student Health Cover (OHSC), accommodation arrangements, a 24/7 emergency helpline, referral to guardianship services, visa application services and career skills training, SIM (Mobile connection services), Money transfer, Bank Account.

If you purchase a Student service we may collect personal information such as your name, date of birth, and financial information, and sensitive information such as your health or medical information. We may also collect payment information, however we do not store information like credit card details.

Collection of your personal information and sensitive information (such as your health or medical information) allows us to:

• provide the health insurance provider nominated by you with all relevant information for your OHSC;
• facilitate your accommodation arrangements with third party providers;
• contact the relevant organisations, authorities or other third parties in relation to your overseas guardianship application;
• respond to your query and/or direct your query when you contact the our 24/7 Helpline
• contact the Department of Home Affairs (DHA) with all relevant information required for visa renewal or parent visa application;
• contact respective institutions or other organisations on your behalf to facilitate visits, career skills training or internship placements;
• arrange or provide other products and services to you.

STORING / RETENTION OF YOUR PERSONAL DATA

We retain your information only for as long as is necessary for the purposes for which we process the information as set out in this policy. However, we may retain your Personal Data for a longer period of time where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

HOW WE COLLECT PERSONAL INFORMATION

We will only collect personal information by lawful and fair means. Personal information may be collected directly from you or your authorised representative, or may be collected from a third party such as a licensee or representative authorised by us to provide services to you. You may supply your personal information to us in person, when using our websites, apps and digital tools, or communicating with us via social networks and other online channels, e.g. through your Facebook, Twitter , Instagram, LinkedIn or other social media used by you.

We do not collect personal and sensitive information unless the information is reasonably necessary for our business functions or activities. We will obtain your consent before collecting any sensitive information.

When you deal with us, you will need to identify yourself in order for us to provide our services to you; as such we do not accept the use of pseudonyms.

If you access our websites or app, we may collect additional personal information about you in the form of your IP address and/or domain name.

THE WAY IN WHICH WE USE AND DISCLOSE PERSONAL INFORMATION

The information collected from you may be used to operate, provide, develop and improve our services. Data like demographic and identity data, online identifiers, personal data and other technical data is used to manage orders, provide services, deliver products, process payments and communicate with you and to improvise on all our services.

These purposes include:-

• send you technical notices, updates, security alerts and support and administrative messages;
• provide you access to our Services and Customer Support by means of e-mail or telephone;
• facilitate seamless purchase experience while making a transaction by pre-populating the OTP received by you;
• respond to your comments, questions and requests and provide customer service;
• communicate with you about products, services, offers, promotions, rewards and events, if any, offered by us and others and provide news and information we think will be of interest to you;
• monitor and analyse trends, usage and activities in connection with our services;
• revise, modify, and update existing services and develop new services;
• detect, investigate and prevent fraudulent transactions and other illegal activities and protect our rights and property and others;
• trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the services provided on the Website;
• personalize the services and present you with advertising, content or features that we believe will be of interest or useful to you;
• facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
• link or combine with information we get from others to help understand your needs and provide you with better service; and
• carry out any other purpose described to you at the time the information was collected.

Without limiting the foregoing and in addition thereto, we may transfer your information to another entity if we are acquired by or merged with another entity, if all or substantially all of our assets or business are acquired by another company, or as part of a bankruptcy proceedings.

We may provide your personal information to third-party companies that display purchase-based or interest-based ads. In addition, advertisers and ad networks, ad serving companies, or other service providers may infer user interests or purchase history based on interactions with, or clicks on, personalized ads or content.

DISCLOSURE TO OTHERS

We may disclose your personal information to overseas recipients such as education institutions located outside your home country, overseas visa agencies, IELTS, Tofel, PTE, GRE, GMAT,  test centres, professional bodies and commercial organisations, or regulatory authorities when you have sought our assistance to apply for study at those institutions or where disclosure is required for verification purposes. As such, the location of these overseas recipients would depend on the specific institutions to which you apply or where such verification is required.

For events or conferences, we may disclose, with your consent, some of the information that is collected via the online registration form such as your name, Mobile number or your email address to sponsors for marketing purposes.

Kampion Education Solutions may hold or transfer the data we collect in or to the following countries (in addition to your home country):

Australia

UK

Germany

Canada

India

Ireland

Singapore

Hong Kong

United States

This information is stored and accessed only as required to provide our services to you. Where we transfer data to offshore servers, the data is subject to use restrictions and safeguards against unauthorised access.

The information disclosed to overseas recipients consists of any information you have given us to provide the relevant services. By accepting services from us, you consent to us providing your personal information to the relevant overseas recipient as mentioned above. 

THE STEPS WE TAKE TO PROTECT AND KEEP SECURE THE PERSONAL INFORMATION WE HOLD

We take reasonable technical and organisational measures to protect the personal information we hold against interference, loss, unauthorised access, use, modification or disclosure, and other misuse.

The steps we take include:

• maintenance of computer technology, people and process-based security measures for example firewalls, network security configurations, encryption, use of passwords and other appropriate measures where information is held in electronic form;
• regular updates to security systems and configurations to protect our systems from malicious activity;
• restriction of access to data to only those staff that need access to carry out our business activities;
• training and ensuring that all our employees are required, as a condition of employment, to treat personal information held by us as confidential.

However, you should be aware that if you submit information to us electronically the internet is not a secure environment. We take reasonable steps to provide a secure channel for receiving information but cannot absolutely protect personal information before it reaches us.

YOUR INDIVIDUAL LEGAL RIGHTS

Under certain circumstances, you have rights in relation to the personal data. You may ask us to take the following actions regarding personal data that we hold:

ACCESS. You are entitled to ask us if we are processing your personal data and, if so, for a copy of the personal data we hold about you, as well as obtain certain other information about our processing activities.

CORRECTION. If any personal data we hold about you is incomplete or inaccurate, you can require us to correct it, though we may need to verify the accuracy of the new data you provide to us.

ERASURE. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

OBJECT. Where our reason for processing your personal data is legitimate interest you may object to processing as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.

 RESTRICTION. You may ask us to suspend our use of your personal data in the following scenarios: if you want us to establish the data’s accuracy; where our use of your personal data is unlawful but you do not want us to erase it; where you need us to hold your data for a longer period than we usually would, because you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

TRANSFER. Where it is possible, we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to personal data provided by you which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent. Where our reason for processing is based on your consent, you may withdraw that consent at any time. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Automated decision making. You have the right not to be subject to automated decision making (e.g. profiling) that significantly affects you. The exercise of this right is not available to you in the following cases:

• The automated decision is required to enter into, or perform, a contract with you.
• We have your explicit consent to make such a decision.
• The automated decision is authorised by local law of an EU member state.

However, in the first two cases set out above, you still have the right to obtain human intervention in respect of the decision, to express your point of view and to contest the decision.

There may be legal or other reasons why we cannot, or are not obliged to, fulfil a request to exercise your rights. We will use available lawful exemptions to your individual rights to the extent appropriate. If we decline your request, we will tell you why, subject to legal restrictions.

You will not have to pay a fee to exercise any of your rights relating to your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

MAKING A REQUEST

Requests for access or correction to your personal information or other privacy rights described above should be addressed to our Privacy Officer by emailing query@abroadstudies.co.in. All requests will be responded to in writing within a reasonable period of time. As part of this process we will verify the identity of the individual requesting the information prior to providing access or making any changes. If we cannot fulfil your request, we will respond and provide you with an explanation.

MAKING A COMPLAINT

If you are unhappy about how we have dealt with or are dealing with your personal information. We have procedures in place to deal with your inquiries or complaints. If you have any questions about our policy or any complaint regarding the treatment of your privacy by us, please contact query@abroadstudies.co.in

UPDATES TO THIS POLICY

From time to time we may update this privacy policy. We encourage you to take the time to review it any time you provide us with personal information. We aim for there to be no surprises in our dealings with your personal information. If we make significant changes to the policy and we have your email address, we will send you an email informing you of these changes, how they may impact you, and reminding you of your privacy rights.